Avatar

Aimee Spanier

  • Total activity 44
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 0
  • Subscriptions 21

Activity overview

Latest activity by Aimee Spanier
  • Avatar

    Aimee Spanier created an article,

    (Legacy Chat) Managing offline form settings

    When your widget is offline, visitors can leave a message with their contact information in the offline form. The processes described in this article apply to Legacy Chat users (Chat-only and int...

  • Avatar

    Aimee Spanier created an article,

    (Legacy Chat) Editing your personal settings in Zendesk Chat

    You can modify your personal settings in Zendesk Chat from the dashboard. These settings affect your only profile, not other agents'. The processes described in this article apply to Legacy Chat us...

  • Avatar

    Aimee Spanier created an article,

    (Legacy Chat) Setting up Zendesk Chat in Zendesk Support

    This article details how to install and configure Zendesk Chat-Support integration from Zendesk Support. For information about setting up Chat-Support integration from Zendesk Chat, see Setting up ...

  • Avatar

    Aimee Spanier created an article,

    (Legacy Chat) Enabling authenticated visitors in the Chat widget

    You can configure your widget to authenticate visitors on every page load using a new Javascript API and JWT token. This article applies to customers using the following versions of Chat: Legacy ...

  • Avatar

    Aimee Spanier created an article,

    (Legacy Chat) Enabling authenticated visitors in the integrated Web Widget

    If you are using the integrated Web Widget with your Legacy Chat account, you can configure your widget to authenticate visitors on every page load using the Javascript API and JWT token. This art...

  • Avatar

    Aimee Spanier created an article,

    (Legacy Chat) Customizing the appearance of your widget

    The processes described in this article apply to Legacy Chat users (Chat-only and integrated with Support). To determine which version you’re using, see Determining your Zendesk Chat account versio...

  • Avatar

    Aimee Spanier created an article,

    (Legacy Chat) Viewing past Chat conversations in the integrated Web Widget

    The information in this article applies to Legacy Chat users (Chat-only and integrated with Support). To determine which version you’re using, see Determining your Zendesk Chat account version. If...

  • Avatar

    Aimee Spanier created an article,

    (Legacy Chat) Setting up Zendesk Support in Chat

    Link your Zendesk Chat account with Zendesk Support to manage chats and tickets from one place. You must be an administrator or the account owner to complete these steps. The process described in...

  • Avatar

    Aimee Spanier created an article,

    (Legacy Chat) Creating agents and departments

    You need to create an account for each support agent who will be responding to chats. Depending on the size of your organization, you might also want to organize these agents into departments, su...

  • Avatar

    Aimee Spanier created an article,

    (Legacy Chat) Billing FAQ

    ?xml version="1.0" encoding="UTF-8"? This article covers some general FAQs related to customer billing for Legacy versions of Zendesk Chat. If you are unsure what version of Cha...