Best practices and recipes
- Analytics 101 (Premium)
- Analytics 101: Investigating increasing wait times
- Analytics 101: Measuring agent productivity
- Analytics 101: Filtering by departments
- Analytics 101: Monitoring individual agent performance
- Analytics 101: Solving the missed chats mystery
- Analytics 101: Measuring customer satisfaction
- Improving the mobile experience with the overlay widget
- Zendesk Chat on multiple websites
- Vertical and horizontal offset of the Zendesk Chat widget
- Multibrand Setup (Part 3): Best Practices
- Multibrand Setup (Part 2): Zopim-Zendesk Integration
- Multibrand Setup (Part 1): Zopim Standalone
- Setting up your Internet Explorer browser for Zopim
- Tracking goals and conversions with Google Analytics
- Recipe: Updating your triggers for v2 Zopim-Zendesk integration
- Recipe: Automatically route chats based on department online status
- Recipe: Identifying visitors' search engines
- Setting up shortcuts and departments to optimize agent efficiency
- Targeting key visitors with proactive chat
- Automatically route chats to departments
- Setting up Zendesk Chat for complex business needs
- Best practices for chat etiquette
- Troubleshooting common Zopim issues
- Analytics 101 (Premium)
- Analytics 101: Investigating increasing wait times
- Analytics 101: Measuring agent productivity
- Analytics 101: Filtering by departments
- Analytics 101: Monitoring individual agent performance
- Analytics 101: Solving the missed chats mystery
- Analytics 101: Measuring customer satisfaction
- Improving the mobile experience with the overlay widget
- Zendesk Chat on multiple websites
- Vertical and horizontal offset of the Zendesk Chat widget
- Multibrand Setup (Part 3): Best Practices
- Multibrand Setup (Part 2): Zopim-Zendesk Integration
- Multibrand Setup (Part 1): Zopim Standalone
- Setting up your Internet Explorer browser for Zopim
- Tracking goals and conversions with Google Analytics
- Recipe: Updating your triggers for v2 Zopim-Zendesk integration
- Recipe: Automatically route chats based on department online status
- Recipe: Identifying visitors' search engines
- Setting up shortcuts and departments to optimize agent efficiency
- Targeting key visitors with proactive chat
- Automatically route chats to departments
- Setting up Zendesk Chat for complex business needs
- Best practices for chat etiquette
- Troubleshooting common Zopim issues