Announcements
New features, fixes, and other important announcements
- ★ Changes for Support customers using Chat
- ★ Introducing Conversion Tracking - Measure your Business Goals
- Early Access: Android Automatic Translations
- Beta for Skills-Based Routing
- Scheduled maintenance: 4 June 2017, 01:00 to 13:00 (UTC)
- Scheduled maintenance - March 30, 2017 - Chat real-time monitor dashboard
- Labs: Last Read Timestamp in Agent Dashboard
- Unscheduled Maintenance - February 26th, 2017 - Zendesk Chat Session Expiration
- Ending Dashboard Support for Internet Explorer 10 and below
- View Real-Time Metrics with the Monitoring Dashboard and APIs
- Advanced Widget Customization with the Web SDK
- Updates to our Terms and Policies
- What's new in Zendesk Chat: October 2016 roundup
- Zopim is now called Zendesk Chat
- A New Look for Zopim Chat
- Redesigned Android App: Now with Material Design
- Zopim billing changes
- Check out the Community Roundtable
- Labs: Improved Image Upload for Agents
- Scheduled Maintenance — 18 September 2016 1:00 am to 1:00 pm (UTC)
- Revamped Desktop Notifications (Labs)
- What's new in Zopim: August 2016 roundup
- Updates to Departments - Filtered Views and Chat Transfer
- Scheduled maintenance - June 27, 2016 - Zopim
- New Widget Security Settings and Customization Options
- Chat Routing Analytics - More Data to Manage Volume
- Increase Proactive Engagement with Mobile Chat Notifications
- Zendesk integration v2.0
- Operating Hours V2: Now with multiple schedules
- Introducing the Mobile Chat SDK
- ★ Changes for Support customers using Chat
- ★ Introducing Conversion Tracking - Measure your Business Goals
- Early Access: Android Automatic Translations
- Beta for Skills-Based Routing
- Scheduled maintenance: 4 June 2017, 01:00 to 13:00 (UTC)
- Scheduled maintenance - March 30, 2017 - Chat real-time monitor dashboard
- Labs: Last Read Timestamp in Agent Dashboard
- Unscheduled Maintenance - February 26th, 2017 - Zendesk Chat Session Expiration
- Ending Dashboard Support for Internet Explorer 10 and below
- View Real-Time Metrics with the Monitoring Dashboard and APIs
- Advanced Widget Customization with the Web SDK
- Updates to our Terms and Policies
- What's new in Zendesk Chat: October 2016 roundup
- Zopim is now called Zendesk Chat
- A New Look for Zopim Chat
- Redesigned Android App: Now with Material Design
- Zopim billing changes
- Check out the Community Roundtable
- Labs: Improved Image Upload for Agents
- Scheduled Maintenance — 18 September 2016 1:00 am to 1:00 pm (UTC)
- Revamped Desktop Notifications (Labs)
- What's new in Zopim: August 2016 roundup
- Updates to Departments - Filtered Views and Chat Transfer
- Scheduled maintenance - June 27, 2016 - Zopim
- New Widget Security Settings and Customization Options
- Chat Routing Analytics - More Data to Manage Volume
- Increase Proactive Engagement with Mobile Chat Notifications
- Zendesk integration v2.0
- Operating Hours V2: Now with multiple schedules
- Introducing the Mobile Chat SDK