Announcements
New features, fixes, and other important announcements
- ★ Create, organize, and manage shortcuts with new enhancements
- ★ Integrate custom bots, automate conversations, and increase customer satisfaction with Chatbots
- ★ Early Access: Redesigned Agent Experience
- ★ Automatic translation support in mobile apps
- Permanently Delete Chats and Attachments
- Chat reporting in Insights - Measure success with advanced analytics
- Scheduled maintenance - May 20, 2018 - Chat
- Announcing Web Widget Integrated Chat Experience EAP
- Deprecation on April 23rd: Legacy Zendesk Chat/Zopim iPhone app
- Early Access: Authenticated Visitors in Chat Widget
- Automatically remove credit card numbers in Chat
- Redesigned Apps for iPhone and iPad
- Shopify for Chat - Bring customer data into live chat
- Scheduled maintenance - February 10, 2018 - Subscription services (Self-service legacy Chat customers)
- Visitor Avatars in Chat Dashboard
- Agent Analytics on Zendesk Message: Get Better Visibility into Agent Performance on Social Channels
- New Agent Status Metrics Offer Deeper Insight Into Staffing
- Dynamic content for shortcuts - Manage shortcuts in multiple languages
- Offline Forms Now Support Messaging Channels
- Zendesk Message will be free for all paying customers from November 13th
- Real-time queue updates in widget
- Announcing emoji for Chat
- Zendesk Message - Scheduled maintenance: 10 August 2017, 07:00 to 08:00 (UTC)
- New features, plans, and packaging
- Announcing Zendesk Message
- Try one of our Chat apps: Co-browsing, CRM integrations, and more
- Roles and permissions: Align agent roles with your organizational structure
- Skills-based routing: Pair customers with the best skilled agent
- Changes for Support customers using Chat
- Scheduled maintenance: 4 June 2017, 01:00 to 13:00 (UTC)
- ★ Create, organize, and manage shortcuts with new enhancements
- ★ Integrate custom bots, automate conversations, and increase customer satisfaction with Chatbots
- ★ Early Access: Redesigned Agent Experience
- ★ Automatic translation support in mobile apps
- Permanently Delete Chats and Attachments
- Chat reporting in Insights - Measure success with advanced analytics
- Scheduled maintenance - May 20, 2018 - Chat
- Announcing Web Widget Integrated Chat Experience EAP
- Deprecation on April 23rd: Legacy Zendesk Chat/Zopim iPhone app
- Early Access: Authenticated Visitors in Chat Widget
- Automatically remove credit card numbers in Chat
- Redesigned Apps for iPhone and iPad
- Shopify for Chat - Bring customer data into live chat
- Scheduled maintenance - February 10, 2018 - Subscription services (Self-service legacy Chat customers)
- Visitor Avatars in Chat Dashboard
- Agent Analytics on Zendesk Message: Get Better Visibility into Agent Performance on Social Channels
- New Agent Status Metrics Offer Deeper Insight Into Staffing
- Dynamic content for shortcuts - Manage shortcuts in multiple languages
- Offline Forms Now Support Messaging Channels
- Zendesk Message will be free for all paying customers from November 13th
- Real-time queue updates in widget
- Announcing emoji for Chat
- Zendesk Message - Scheduled maintenance: 10 August 2017, 07:00 to 08:00 (UTC)
- New features, plans, and packaging
- Announcing Zendesk Message
- Try one of our Chat apps: Co-browsing, CRM integrations, and more
- Roles and permissions: Align agent roles with your organizational structure
- Skills-based routing: Pair customers with the best skilled agent
- Changes for Support customers using Chat
- Scheduled maintenance: 4 June 2017, 01:00 to 13:00 (UTC)