Announcements
New features, fixes, and other important announcements
- ★ Depreciation of zopim.com website and update to Zendesk Chat Account Login
- ★ Accessibility Improvements in Chat Dashboard UI
- ★ Removal of integration between Twitter Direct Messages and Zendesk Message
- ★ Conversation history & authenticated visitors in Chat widget
- ★ Early Access: Redesigned Agent Experience
- Create, organize, and manage shortcuts with new enhancements
- Integrate custom bots, automate conversations, and increase customer satisfaction with Chatbots
- Push notification support in Chat Mobile SDKs
- Automatic translation support in mobile apps
- Permanently Delete Chats and Attachments
- Chat reporting in Insights - Measure success with advanced analytics
- Scheduled maintenance - May 20, 2018 - Chat
- Announcing Web Widget Integrated Chat Experience EAP
- Deprecation on April 23rd: Legacy Zendesk Chat/Zopim iPhone app
- Automatically remove credit card numbers in Chat
- Redesigned Apps for iPhone and iPad
- Shopify for Chat - Bring customer data into live chat
- Scheduled maintenance - February 10, 2018 - Subscription services (Self-service legacy Chat customers)
- Visitor Avatars in Chat Dashboard
- Agent Analytics on Zendesk Message: Get Better Visibility into Agent Performance on Social Channels
- New Agent Status Metrics Offer Deeper Insight Into Staffing
- Dynamic content for shortcuts - Manage shortcuts in multiple languages
- Offline Forms Now Support Messaging Channels
- Zendesk Message will be free for all paying customers from November 13th
- Real-time queue updates in widget
- Announcing emoji for Chat
- Zendesk Message - Scheduled maintenance: 10 August 2017, 07:00 to 08:00 (UTC)
- New features, plans, and packaging
- Announcing Zendesk Message
- Try one of our Chat apps: Co-browsing, CRM integrations, and more
- ★ Depreciation of zopim.com website and update to Zendesk Chat Account Login
- ★ Accessibility Improvements in Chat Dashboard UI
- ★ Removal of integration between Twitter Direct Messages and Zendesk Message
- ★ Conversation history & authenticated visitors in Chat widget
- ★ Early Access: Redesigned Agent Experience
- Create, organize, and manage shortcuts with new enhancements
- Integrate custom bots, automate conversations, and increase customer satisfaction with Chatbots
- Push notification support in Chat Mobile SDKs
- Automatic translation support in mobile apps
- Permanently Delete Chats and Attachments
- Chat reporting in Insights - Measure success with advanced analytics
- Scheduled maintenance - May 20, 2018 - Chat
- Announcing Web Widget Integrated Chat Experience EAP
- Deprecation on April 23rd: Legacy Zendesk Chat/Zopim iPhone app
- Automatically remove credit card numbers in Chat
- Redesigned Apps for iPhone and iPad
- Shopify for Chat - Bring customer data into live chat
- Scheduled maintenance - February 10, 2018 - Subscription services (Self-service legacy Chat customers)
- Visitor Avatars in Chat Dashboard
- Agent Analytics on Zendesk Message: Get Better Visibility into Agent Performance on Social Channels
- New Agent Status Metrics Offer Deeper Insight Into Staffing
- Dynamic content for shortcuts - Manage shortcuts in multiple languages
- Offline Forms Now Support Messaging Channels
- Zendesk Message will be free for all paying customers from November 13th
- Real-time queue updates in widget
- Announcing emoji for Chat
- Zendesk Message - Scheduled maintenance: 10 August 2017, 07:00 to 08:00 (UTC)
- New features, plans, and packaging
- Announcing Zendesk Message
- Try one of our Chat apps: Co-browsing, CRM integrations, and more