Announcements
New features, fixes, and other important announcements
- ★ Announcing emoji for Chat
- ★ New features, plans, and packaging
- ★ Announcing Zendesk Message
- ★ Try one of our Chat apps: Co-browsing, CRM integrations, and more
- ★ Roles and permissions: Align agent roles with your organizational structure
- ★ Skills-based routing: Pair customers with the best skilled agent
- Zendesk Message - Scheduled maintenance: 10 August 2017, 07:00 to 08:00 (UTC)
- Changes for Support customers using Chat
- Scheduled maintenance: 4 June 2017, 01:00 to 13:00 (UTC)
- Introducing Conversion Tracking - Measure your Business Goals
- Scheduled maintenance - March 30, 2017 - Chat real-time monitor dashboard
- Labs: Last Read Timestamp in Agent Dashboard
- Unscheduled Maintenance - February 26th, 2017 - Zendesk Chat Session Expiration
- Ending Dashboard Support for Internet Explorer 10 and below
- View Real-Time Metrics with the Monitoring Dashboard and APIs
- Advanced Widget Customization with the Web SDK
- Updates to our Terms and Policies
- What's new in Zendesk Chat: October 2016 roundup
- Zopim is now called Zendesk Chat
- A New Look for Zopim Chat
- Redesigned Android App: Now with Material Design
- Zopim billing changes
- Check out the Community Roundtable
- Labs: Improved Image Upload for Agents
- Scheduled Maintenance — 18 September 2016 1:00 am to 1:00 pm (UTC)
- Revamped Desktop Notifications (Labs)
- What's new in Zopim: August 2016 roundup
- Updates to Departments - Filtered Views and Chat Transfer
- Scheduled maintenance - June 27, 2016 - Zopim
- New Widget Security Settings and Customization Options
- ★ Announcing emoji for Chat
- ★ New features, plans, and packaging
- ★ Announcing Zendesk Message
- ★ Try one of our Chat apps: Co-browsing, CRM integrations, and more
- ★ Roles and permissions: Align agent roles with your organizational structure
- ★ Skills-based routing: Pair customers with the best skilled agent
- Zendesk Message - Scheduled maintenance: 10 August 2017, 07:00 to 08:00 (UTC)
- Changes for Support customers using Chat
- Scheduled maintenance: 4 June 2017, 01:00 to 13:00 (UTC)
- Introducing Conversion Tracking - Measure your Business Goals
- Scheduled maintenance - March 30, 2017 - Chat real-time monitor dashboard
- Labs: Last Read Timestamp in Agent Dashboard
- Unscheduled Maintenance - February 26th, 2017 - Zendesk Chat Session Expiration
- Ending Dashboard Support for Internet Explorer 10 and below
- View Real-Time Metrics with the Monitoring Dashboard and APIs
- Advanced Widget Customization with the Web SDK
- Updates to our Terms and Policies
- What's new in Zendesk Chat: October 2016 roundup
- Zopim is now called Zendesk Chat
- A New Look for Zopim Chat
- Redesigned Android App: Now with Material Design
- Zopim billing changes
- Check out the Community Roundtable
- Labs: Improved Image Upload for Agents
- Scheduled Maintenance — 18 September 2016 1:00 am to 1:00 pm (UTC)
- Revamped Desktop Notifications (Labs)
- What's new in Zopim: August 2016 roundup
- Updates to Departments - Filtered Views and Chat Transfer
- Scheduled maintenance - June 27, 2016 - Zopim
- New Widget Security Settings and Customization Options